A visit to the Apple Store

So like, I'm sure I've probably mentioned before in this blog that I bought a used macbook, right? Well... if not, I bought one off Ebay for $700 that had a jacked up keyboard, cracks, and a broken optical drive. The reason why I bought it was because it had the full Adobe CS3 suite and Microsoft Office 2004 on it. <3

Sooooo.... I decided to plan a weekend trip to see my Mom in Grapevine. <3 I thought it would be good to spend some mother-daughter time with her and she also lives real close to the Southlake Apple store. I arrived Friday evening and soon after I headed to the Apple store with my macbook. I didn't even make a appointment but they took me anyway! I showed them the cracks and they said that it was covered, no charge! I explained that I was not the original owner and that I didn't have Applecare nor any warranty on the machine but they said they would still fix it for free. After they looked up the information on the macbook they discovered that it WAS covered by Applecare till this September. So while I was at it I got them to replace the keyboard AND the optical drive. ^__~ Turns out the problem wasn't with the actual drive though, it was the bottom case. So I had to leave my macbook there to be shipped off for a week to get the case switched out. *phew!* I'm just overwhelmed with joy... I couldn't beleive how fantastic their customer service was! It was definitly the best experience I ever had with getting a computer fixed. I suppose that may be one of the reasons why Apple charges more for their computers... they have to pay a lot for replacing people's macs at no charge with applecare or recalls. When I got the receit for the super drive and top case replacement the charges would've been $530 but I got it for $0. ;D I'm still waiting to hear back from them about the bottom case replacement... who knows how much that WOULD have costed me! I hope I get my mac back soon... I miss it. ;__;